Frequently Asked Questions (FAQ)

The Izla Collective Brand

What is Izla Collective?
 Izla Collective is a contemporary accessories label built around simplicity, balance, and modern design. We create sunglasses that feel intentional and refined — pieces designed to integrate seamlessly into everyday style rather than chase trends.

What kind of products do you sell?
 Our focus is on fashion accessories, with sunglasses at the core of our collections. Each design is selected for its clean aesthetic, practical wearability, and long-term appeal.

Who are Izla Collective products made for?
 Izla Collective is designed to be worn by anyone. Our silhouettes and finishes are neutral and versatile, allowing them to suit a wide range of looks and lifestyles.

 

 

Delivery Information

How long does it take to receive an order?
 Orders are prepared within 1–2 business days and then dispatched for delivery. Once shipped, delivery typically takes 3–7 business days, resulting in an overall estimated delivery window of 4–9 working days.

Tracking details are sent by email as soon as your order leaves our facility.

Do you charge for shipping?
 No. All orders delivered within Ireland and the United Kingdom are shipped free of charge. The price you see at checkout is the final price.

Which countries do you deliver to?
 At this time, Izla Collective delivers exclusively to addresses within Ireland and the UK.

What happens if my order is late?
 Although delays are uncommon, they can occasionally occur due to external factors such as courier disruptions or high order volumes. If your delivery appears delayed, please contact info@izla-collective.com and we’ll look into it for you.

 

 

Returns & Aftercare

Can I send an item back if it’s not right for me?
 Yes. If your purchase doesn’t suit you, you may request a return within 30 days of delivery, as long as the item remains unused and is returned with all original packaging.

Are there any restocking fees?
 No. We do not apply restocking fees to returned items.

How do I request a return?
 Simply email info@izla-collective.com with your order number. Our team will provide the next steps.
 Please note that return shipping costs are covered by the customer, and we strongly recommend using a tracked service.

Can I exchange instead of receiving a refund?
 If you’d prefer an exchange, let us know when you contact us. We’ll help you choose an alternative style, subject to availability.

When will I receive my refund?
 Refunds are processed within 7 business days after your return has been received and checked. Depending on your payment provider, it may take a little longer for the funds to appear in your account.

What if my item arrives damaged?
 If there’s an issue with your order on arrival, please email us with a photo and short explanation. We’ll resolve the situation as quickly as possible.

 

 

Orders & Payments

Which payment options are available?
 We accept secure payments via:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are encrypted and handled by trusted providers. We never store your card details.

Can I amend or cancel my order?
 If your order hasn’t been dispatched yet, changes or cancellations may be possible. Please reach out to us as soon as possible after placing your order.

 

 

Contact & Support

How can I get in touch with Izla Collective?
 Our support team is always happy to assist with questions about products, orders, or returns.

Email: info@izla-collective.com
Phone: +44 7414 137471
Address: 40 Dunard Dr, Cabra West, Dublin 7, D07 X5Y4, Ireland
Instagram: @izla_collective

Customer Support Hours

  • Monday–Friday: 8:00–17:00 (Dublin time)

  • Saturday & Sunday: 9:00–16:00 (Dublin time)

We aim to respond to all enquiries within 12 business hours.